Business Etiquette Coursework


Business Etiquette Certification

Course Duration: 12 hours - Requisition: 28 days

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed?

Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette coursework will help participants look and sound their best no matter what the situation.

Career Pathway 

  • Family Business Owner
  • Consultant & Business Advisor
  • Focus Group Analyst
  • Franchise Owner
  • Inventor
  • Patent Attorney
  • Small Business Owner
  • Solutions Manager
  • Strategic Development Officer
  • Venture Capitalist
  • Manufacturer Executive


  • Case Study
  • Multiple choice questions quiz


  • Gain quality workplace skills and experience to help launch your career.
  • Develop work-related skills and experiences that are recognized by employers. 
  • Develop independence and confidence in an adult learning environment. 
  • Gain an insight into various industry areas to help you decide on a career pathway. 
  • Potentially gain recognition for prior learning for your previous study or work.
  • High-quality course written by industry experts with easy to understand course content
  • Course materials provided online with unlimited tutor support – no textbooks to buy
  • Gain an Australian Certificate upon your successful completion of coursework (Certificate hard copy will be posted to you)
  • Course may be tax deductible - see your tax advisor

Coursework Objectives:

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • Understand the guidelines on how to make effective introductions.
  • Identify the 3 C’s of a good impression.
  • Understand how to use a business card effectively.
  • Identify and practice at least one way to remember names.
  • Identify the 3 steps in giving a handshake.
  • Enumerate the four levels of conversation and provide an example for each.
  • Understand place settings, napkin etiquette and basic table manners.
  • Understand the meaning of colors in dressing for success.
  • Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

Course Contents

Workplace Essentials

Module One: Getting Started

Coursework Objectives

Pre-Assignment Review

Module Two: Understanding Etiquette

Etiquette Defined

The Importance of Business Etiquette

Case Study

Module Two: Review Questions

Module Three: Networking for Success

Creating an Effective Introduction

Making a Great First Impression

Minimizing Nervousness

Using Business Cards Effectively

Remembering Names

Case Study

Module Three: Review Questions

Module Four: The Meet and Greet

The Three-Step Process

The Four Levels of Conversation

Case Study (I)

Case Study (II)

Module Four: Review Questions

Module Five: The Dining in Style

Understanding Your Place Setting

Using Your Napkin

Eating Your Meal

Sticky Situations and Possible Solutions

Case Study

Module Five: Review Questions

Module Six: Eating Out

Ordering in a Restaurant

About Alcoholic Beverages

Paying the Bill


Case Study

Module Six: Review Questions

Module Seven: Business Email Etiquette

Addressing Your Message

Grammar and Acronyms

Top 5 Technology Tips

Case Study

Module Seven: Review Questions

Module Eight: Phone Etiquette

Developing an Appropriate Greeting

Dealing with Voicemail

Cell Phone Do’s and Don’ts

Case Study

Module Eight: Review Questions

Module Nine: The Written Letter

Thank You Notes

Formal Letters

Informal Letters

Case Study

Module Nine: Review Questions

Module Ten: Dressing for Success

The Meaning of Colors

Interpreting Common Dress Codes

Deciding What to Wear

Case Study

Module Ten: Review Questions

Module Eleven: International Etiquette

General Rules

Important Points

Preparation Tips

Case Study

Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise

Course curriculum

  • 1
    Module 01
    • Business Etiquette Getting Started
  • 2
    Module 02
    • Business Etiquette Understanding Etiquette
    • Business Etiquette Case Study Module 02
  • 3
    Module 03
    • Business Etiquette Networking for Success
    • Business Etiquette Case Study Module 03
  • 4
    Module 04
    • Business Etiquette The Meet and Greet
    • Business Etiquette Case Study Module 04
  • 5
    Module 05
    • Business Etiquette The Dining in Style
    • Business Etiquette Case Study Module 05
  • 6
    Module 06
    • Business Etiquette Eating Out
    • Business Etiquette Case Study Module 06
  • 7
    Module 07
    • Business Etiquette Business Email Etiquette
    • Business Etiquette Case Study Module 07
  • 8
    Module 08
    • Business Etiquette Phone Etiquette
    • Business Etiquette Case Study Module 08
  • 9
    Module 09
    • Business Etiquette The Written Letter
    • Business Etiquette Case Study Module 09
  • 10
    Module 10
    • Business Etiquette Dressing for Success
    • Business Etiquette Case Study Module 10
  • 11
    Module 11
    • Business Etiquette International Etiquette
    • Business Etiquette Case Study Module 11
  • 12
    Module 12
    • Business Etiquette Wrapping Up
  • 13
    Business Etiquette eBook
    • Business Etiquette - eBook
  • 14
    Rate Business Etiquette Course
    • Rate Business Etiquette Course

Our courses can be used to turn your career towards a new direction

Those who have completed courses in fields unrelated to their careers show an open and interested mind, an enthusiastic attitude and a lust for life.

Do You Have Any Questions?

We are happy to assist you in any course or bundle enquiries that you may have.