Administrative Support Skills Coursework
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Administrative Support Skills Certification
Course Duration: 12 hours - Requisition: 28 days
Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This coursework will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.
In the Administrative Support coursework, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.
Career Pathway
- Family Business Owner
- Consultant & Business Advisor
- Focus Group Analyst
- Management
- Office Administration
- Small Business Owner
- Solutions Manager
- Strategic Development Officer
Assessment
- Case Study
- Multiple choice questions quiz
Benefits
- Gain quality workplace skills and experience to help launch your career.
- Develop work-related skills and experiences that are recognized by employers.
- Develop independence and confidence in an adult learning environment.
- Gain an insight into various industry areas to help you decide on a career pathway.
- Potentially gain recognition for prior learning for your previous study or work.
- High-quality course written by industry experts with easy to understand course content
- Course materials provided online with unlimited tutor support – no textbooks to buy
- Gain an Australian Certificate upon your successful completion of coursework (Certificate hard copy will be posted to you)
- Course may be tax deductible - see your tax advisor
Coursework Objectives:
- Getting Organized
- Manage their time more effectively
- Prioritize their time so they can get it all done.
- Complete Special Tasks
- Verbal Communication Skills
- Non-Verbal Communication Skills
- Empowering Yourself
- Deal better with their managers
- Taking Care of Yourself is a priority
Course Contents
Administrative Skills
Module One: Getting Started
Coursework Objectives
Module Two: Getting Organized (I)
Dealing with Email
Managing Electronic Files
Keeping Track of the Paper Trail
Making the Most of Voice Mail
Case Study
Module Two: Review Questions
Module Three: Getting Organized (II)
Keeping Your Workspace Organized
Using a To-Do Book
The Extra Mile: Adding Project Management Techniques to Your Toolbox
Case Study
Module Three: Review Questions
Module Four: Managing Time
Managing Your Time
Keeping Others on Track
Maintaining Schedules
Case Study
Module Four: Review Questions
Module Five: Getting It All Done On Time
Prioritizing
The Secret to Staying on Track
Goal Setting
Case Study
Module Five: Review Questions
Module Six: Special Tasks
Planning Small Meetings
Planning Large Meetings
Organizing Travel
Case Study
Module Six: Review Questions
Module Seven: Verbal Communication Skills
Listening and Hearing: They Aren’t the Same
Asking Questions
Communicating with Power
Case Study
Module Seven: Review Questions
Module Eight: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Case Study
Module Eight: Review Questions
Module Nine: Empowering Yourself
Being Assertive
Resolving Conflict
Building Consensus
Making Decisions
Case Study
Module Nine: Review Questions
Module Ten: The Team of Two
Working with Your Manager
Influencing Skills
What to Do in Sticky Situations
Case Study
Module Ten: Review Questions
Module Eleven: Taking Care of Yourself
Ergonomics
Stress Management
Dealing with a Heavy Workload
Case Study
Module Eleven: Review Questions
Module Twelve: Wrapping Up
Words from the Wise
Course curriculum
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1
Module 01
- Administrative Support Getting Started
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2
Module 02
- Administrative Support Getting Organized (I)
- Administrative Support Case Study Module 02
- Administrative Support Module 02 Quiz
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3
Module 03
- Administrative Support Getting Organized (II)
- Administrative Support Case Study Module 3
- Administrative Support Module 03 Quiz
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4
Module 04
- Administrative Support Managing Time
- Administrative Support Case Study Module 04
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5
Module 05
- Administrative Support Getting It All Done On Time
- Administrative Support Case Study Module 05
- Administrative Support Module 05 Quiz
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6
Module 06
- Administrative Support Special Tasks
- Administrative Support Case Study Module 06
- Administrative Support Module 06 Quiz
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7
Module 07
- Administrative Support Verbal Communication Skills
- Administrative Support Case Study Module 07
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8
Module 08
- Administrative Support Non-Verbal Communication Skills
- Administrative Support Case Study Module 08
- Administrative Support Module 08 Quiz
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9
Module 09
- Administrative Support Empowering Yourself
- Administrative Support Case Study Module 09
- Administrative Support Module 09 Quiz
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10
Module 10
- Administrative Support The Team of Two
- Administrative Support Case Study Module 10
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11
Module 11
- Administrative Support Taking Care of Yourself
- Administrative Support Case Study Module 11
- Administrative Support Module 11 Quiz
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12
Module 12
- Administrative Support Wrapping Up
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13
Rate Administrative Support Course
- Rate Administrative Support Course
Our courses can be used to turn your career towards a new direction
Those who have completed courses in fields unrelated to their careers show an open and interested mind, an enthusiastic attitude and a lust for life.
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$199.00